Business Hours and Standard Procedure
Normal business hours are Monday – Friday, 8:00am-5:00pm Arizona Mountain Standard Time. Orders are downloaded into our system once every business day. Processing includes pulling from inventory, packing, and payment of the order.
Domestic orders will be shipped the day of processing. International orders are shipped twice per week, on Wednesday's and Friday’s September-February, and once per week, on Friday's March-August.
NOTE: We cannot guarantee that we have the item(s) you ordered in stock! Due to a high volume of orders and inventory status we cannot guarantee immediate processing of your order. Sometimes it takes a few days.
If you have any questions regarding the status of an order, order item or the timeliness of a shipment please call us during business hours at:
(928) 526-3705
All charges are calculated in US Dollars. Amounts on international orders will fluctuate due to currency conversion.
In the event of a back ordered or sold out item(s) we will contact you via E-mail and/or telephone. If the shipping address is within the US, the available item(s) will be shipped ahead within 48 hours of placing the order; shipping will be pro-rated for both shipments. Back ordered item(s) will ship once they arrive, shipping for the back ordered item(s) are $4.00 for the first item, and $1.00 per each additional item(s). If you do not want to ship ahead available item(s) you MUST contact us within 24 hours of placing the order. If the shipping address is outside the US, we will hold your order until it is complete and ship all item(s) at once; if you would like available item(s) shipped ahead, you may contact us at anytime; however you are responsible for all associated shipping fees, duty, and tax on all packages. Back ordered item(s) are not automatically cancelled, if you would like to remove or cancel a back ordered item(s) please contact us immediately at 928.526.3705.Shipping
Domestic orders for sticker sheets only (not including trailer stickers) will be sent out First Class Mail in an envelope. Sticker sheet shipping is $2.50 and $0.50 for each additional sheet. International: add an additional $0.50.
U.S. orders with the exception of Alaska and PO Boxes will be sent via FedEx ground. A FedEx tracking number will be sent to your E-mail account if you provide a valid E-mail address. Depending on your location FedEx shipments will take between 3 and 5 business days to arrive, not including the day the package is shipped.
If you have a FedEx deliverable address, this is how your order will be shipped.
Alaska orders and orders sent to PO Boxes will be sent Priority Mail with the U.S. Postal Service. U.S. Postal shipments generally take 5 to 7 business days.
*The U.S. Post Office does not guarantee shipment times. We are unable to track U.S. Postal shipments. Once U.S. Postal shipments leave our office they are out of our control; from there the responsibility of the package is in the hands of the carrier and the receiver.
International Shipping
All orders to Canada and any other country outside of the United States are shipped via FedEx International Express. On average, International FedEx shipments take from 3-7 days to deliver. All packages leaving the United States are subject to paying your countries duties and import taxes. You will have to pay your countries import fees when the package arrives. Payment
We accept Visa, MasterCard, Discover, and American Express. If you contact us we can hold your order for a personal check or money order.
Be sure to provide the correct billing information. This is the address where you receive the statement for the credit card that you will be paying with.
If the billing address is where you want your order shipped be sure to check the box under shipping information labeled "same as billing address". Order Entry
If the shipping address is different, be sure to complete the shipping address field completely, including phone number.
*It is not necessary to enter a "1" when entering your phone number.
Phone Number is Mandatory! We may need to contact you!
Verify that both billing and shipping addresses are correct.
NOTE: You will not be charged unless or until an order is shipped. Denied Credit Card
In the event of a denied credit card we will contact you via E-mail or phone to verify that we have all of the correct information. In the event of a denied credit card we will keep the order on hold, and try contacting you for 7 days before deleting the order. If you feel there is a credit card problem with your order please contact us right away. If you place a second order you may be charged twice. Returns
If you need to make a return refer to the back of your invoice or click here for return form . Simply fill out the return form and ship it back to us. Note: WE DO NOT PAY SHIPPING ON EXCHANGE ITEMS!!! Our return policy is that all returns must be made within 15 days of the shipment receipt.
• All returns and exchanges must be unworn, with tags attached, and in their original condition of sale.
•All returns or exchanges that are received with pet hair, dirt, ink, pet odor, smoke odor, or anything not present when the package was shipped will NOT BE ACCEPTED. Unacceptable returns can be shipped back at the customer’s expense or they will be abandoned with no refund.
• All warranty gear must be washed! We will not accept dirty gear or gear that smells! Unwashed gear will be returned to you without evaluation.
• All hats must be returned in a box at least 6" tall! No envelopes or flat boxes! No acceptions!
If If you have any questions please call us! (928)526-3705 | 
